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FAQs - Customer Service

General Information
What is Radio Spirits?
What are RadioSpirits.com email alerts?
What are the RadioSpirits.com Shipping & Handling charges?
How do I locate a specific program in which I am interested?
Can I offer RadioSpirits.com content on my website?
How can I contact RadioSpirits.com?

Order Info/Customer Service
How do I add an item to my shopping cart?
How do I checkout when I'm finished shopping?
How do I remove an unwanted item from my shopping cart?
How do I know if you received my order?
What forms of payment does RadioSpirits.com accept?
Is it safe to give my credit card number over the Web?
What is the Radio Spirits shipping and handling policy?
What is the Radio Spirits return policy?
What is the Radio Spirits customer privacy policy?
What is your policy on product availability, pricing and promotions?
How can I contact Radio Spirits about my order?

Technical Issues
How does RadioSpirits.com send audio over the Internet?
How do I listen to an audio program?
What is the Flash Player?



What is Radio Spirits?
Radio Spirits is the world's leading provider of old-time radio programs on audio cassette, compact disc and dvd. The Radio Spirits library consists of over 60,000 licensed radio and classic video programs, which include vintage comedy, mystery, detective, adventure and suspense programs. RadioSpirits.com is a great place to purchase, sample, and learn about old-time radio programs online.

What are RadioSpirits.com e-mail alerts?
Be the first to hear about the latest old-time radio product releases, sale offers and special events. Just sign up for our Free Email Newsletter by entering your email address in the "Email Alert" box located in the top right-hand corner of our home page.

What are the RadioSpirits.com Shipping & Handling charges?
Radio Spirits charges S&H for orders within the United States according to the following schedule:

Order Subtotal Shipping Charge
Up to $10.00 $4.95
$10.01 to $20.00 $5.95
$20.01 to $30.00 $6.95
$30.01 to $40.00 $7.95
$40.01 to $50.00 $8.95
$50.01 to $65.00 $9.95
$65.01 to $100.00 $11.95
$100.01 to $150.00 FREE
$150.01 up FREE

Priority shipping is available in the U.S. only for an additional $10.00.

If your order is being shipped to Canada an additional fee of $5.00 will be added to the above shipping schedule.

How do I locate a specific title in which I am interested?
You can find specific Old-Time Radio shows/products which interest you by using our "Search By" function located in the upper left-hand corner of most pages. Simply select the type of search you would like to conduct from the dropdown box, enter a keyword to search for in the box below, and click the "Search" button.

Can I offer RadioSpirits.com content on my website?
Yes! Just click on the "Put Our Daily Shows On Your Site for Free" link in the right-hand column of the RadioSpirits.com home page. Next, follow these simple instructions to add our Old-Time Radio Station to your site:
1. Select a Station style after reading and agreeing to the Content Affiliate Agreement.
2. Fill in the required information including your email address and submit your application.
3. Finally, cut and paste the html code into the code on your website and that's it!

How can I contact Radio Spirits?
To send us a message, click the "Contact Customer Service" link located at the top of most pages and send us an email. Please be certain to select the appropriate topic for your message so that it may be directed to the appropriate department and handled most efficiently.

How do I add an item to my shopping cart?
To place an item in your shopping cart for purchase, simply click on the "Add to Cart" link found next to the item description. Each time you add an item to your cart, you will arrive at a page that lists the current selections in your cart. From this page you can either continue shopping or checkout.

How do I checkout when I'm finished shopping?
Each time you add an item to your shopping cart, you are given the opportunity to either continue shopping or checkout. If you have added items to your cart and want to come back at a later time to finish shopping, your items will still be in your cart when you return. When you're ready to check out, click on the "Your Shopping Cart" link located on the top of every page and click the red "Check Out" button. If you are entitled to any free cassettes you will be asked to select them.

If you are an existing user you may log into your account by entering your email and password information.

If you are a new user you should enter the email address you would like to use for your account and a new account will be created for you. You will be asked to pick a password later in the checkout process. Provide the necessary shipping and billing information and submit your order.

How do I remove an unwanted item from my shopping cart?
To remove an unwanted item from your cart, go to the "Your Shopping Cart" page and click the "remove" link to the right of the title you wish to remove. This will remove that item from your shopping cart. You may also modify the quantity of an item in your cart by simply changing the "Qty" box to the desired amount and clicking the "Recalculate Order" button. This will update your cart information.

How do I know if you received my order?
An e-mail order confirmation message listing the purchased items is sent to your email address following each order.

What forms of payment does RadioSpirits.com accept?
For your convenience, we accept Visa®, MasterCard®, Discover® and American Express® as payment for all orders.

Is it safe to give my credit card number over the Web?
Yes, our secure server encrypts your information, which keeps it private and protected. This technology makes it safe to transmit any information, including your credit card number, over the Internet.

What is the Radio Spirits shipping and handling policy?
Radio Spirits charges S&H for orders within the United States according to the following schedule:

Order Subtotal Shipping Charge
Up to $10.00 $4.95
$10.01 to $20.00 $5.95
$20.01 to $30.00 $6.95
$30.01 to $40.00 $7.95
$40.01 to $50.00 $8.95
$50.01 to $65.00 $9.95
$65.01 to $100.00 $11.95
$100.01 to $150.00 FREE
$150.01 up FREE

Priority shipping is available in the U.S. only for an additional $10.00.

If your order is being shipped to Canada an additional fee of $5.00 will be added to the above shipping schedule.

When we receive your order it is processed and ready for shipment within 2-3 days, and shipped by the most efficient carrier for deliveries to your area. Most orders are received within 10-14 working days after the order is shipped.

What is the Radio Spirits return policy?
Radio Spirits accepts returns on items purchased from us that are defective, were shipped in error, or were damaged in transit. In the rare case that you would receive such a product, we will replace it at no charge. We also accept returns on items that are unopened (item must be in original shrink wrap) and returned to us within 30 days of your purchase from us. To return such a product, please answer the following questions on a piece of paper and include it with your returned merchandise in your package:
1. What is your invoice/order number?
2. Why are you returning the product? If the product is defective, please explain what is wrong with it.
Place the defective merchandise and the note of explanation in the original packaging (if available) and ship prepaid and insured to:
Radio Spirits
PO Box 3107
Wallingford, CT 06492

Please expect your replacement in four to six weeks from the day you ship your merchandise to Radio Spirits.

What is the RadioSpirits.com customer privacy policy?
RadioSpirits.com is committed to protecting your privacy. The majority of the information we collect is used to continuously improve the content we provide our customers and to make your shopping experience easy and enjoyable.

What information is collected when a customer places his/her first order?
When you place your first order we ask for your email address, name, billing/shipping address, phone number and credit card information. We also ask you to choose a password. This information allows us to set-up an account, process your initial order and make subsequent ordering quick and easy. This information is transmitted using secure server software and your data is encrypted to the highest standard currently available. Any third parties employed by RadioSpirits.com to process your information are required to store your information with the strictest of confidence.

What information is collected on subsequent orders?
After you have purchased from Radio Spirits for the first time and have chosen a password, you may place subsequent orders quickly and easily. By using cookie technology, RadioSpirits.com can properly recognize you on return visits, eliminating the need for you to re-enter your billing and shipping information each time you make a purchase, and allowing you to place items in your shopping cart that will still be there if you decide to check out at a later time.

What information is collected when a visitor or customer enters a contest?
RadioSpirits.com offers both visitors and customers the opportunity to participate in contest offerings. These contests are strictly voluntary. We ask for a variety of information that may include your name, address, age, gender, listening preferences, and email address. Occasionally, we make our list of customer postal addresses available to other companies offering products or services that may be of interest to you. However, we never share personal or demographic information. If you do not want to receive these offerings, please send us an e-mail instructing us to remove your email address and/or name and mailing address from lists provided to others. Send your request via e-mail to Customer Service here.

How can I opt out of RadioSpirits.com promotional mailings?
RadioSpirits.com customers and visitors who have previously chosen to receive promotional mailings via email can remove themselves from our mailing list by clicking here and entering their email address into the form. Additionally, the promotional email we send contains a link to "opt-out" of receiving these messages in the future.

What are cookies and how are they used on your site?
A cookie is a text file placed on a userís hard drive by a web site. RadioSpirits.com uses cookies primarily to enhance your browsing experience. Cookies allow us to keep track of your user preferences, the items you have placed in your shopping cart, and the pages you view on a web site and how often you remain on any given page. This allows RadioSpirits.com to continuously improve your shopping experience and the content we offer you. The cookies we use do not contain any personally identifiable information. Aggregated statistics not linked to any individual may be shared with our marketing partners.

What is your policy on linking to other sites?
At various times, RadioSpirits.com may contain links to other websites. Please be advised that although we have strict criteria for placing a link on our site, we are not responsible for the content or business practices of these sites and strongly recommend that you read the privacy policy on each site you visit.

What information does RadioSpirits.com disclose to its business partners?
Radio Spirits maintains the highest standards of ethics in assuring our customer's privacy. All information with regard to our customer's accounts, correspondence and RadioSpirits.com customer lists is handled with the utmost discretion. We do not rent or sell lists of our customers' email addresses, telephone numbers or credit card information. Occasionally we make our list of customer postal or email addresses available to other companies offering products and services that may be of interest to you. If you do not wish to receive these mailings, send us an e-mail instructing us to remove your name and address from lists provided to others. Send your request via e-mail to Customer Service here or write to us at:

Radio Spirits
Attn: Customer Service
PO Box 3107
Wallingford, CT† 06492
Please allow 3-4 weeks for the change to take effect.

How will I be notified of changes to your privacy policy?
Changes to the RadioSpirits.com privacy policy will be posted here. Please check back frequently.

What is your policy on product availability, pricing and promotions?
Product availability and prices subject to change without notice. Promotions may not be combined with any other Radio Spirits offers. In the event of a pricing error, Radio Spirits reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

How can I contact Radio Spirits about my order?
To send us a message concerning an order you have placed, please click the
"Contact Customer Service" link located at the top of most pages on this site and send us an email. Please be certain to select "Order Inquiries" as the topic for your message so that it may be directed to the appropriate department and handled most efficiently.

How does RadioSpirits.com send audio over the Internet?
The RadioSpirits.com web site uses streaming audio technology to deliver streaming audio programs to your computer.

Streaming audio describes audio that can be heard before the entire sound file is transferred to you computer. These programs "stream" to the user's computer from a remote server. The user clicks an audio link which launches an audio player application and (ideally) the program begins playing almost immediately or after a short delay.

How do I listen to an audio program?
Our streaming audio programs are available in the Adobe Flash streaming format. You will need to make sure that you have a recent version of the Flash Media Player installed on your computer to hear them. Most web browsers already have Flash installed or will prompt you to install the Flash player automatically if you don't have it. After you have installed the Flash Player, your browser will know to start the Flash player when you click a link requesting a Flash streaming media file. The Flash Player is available for free download
here if you don't already have it installed.

What is the Flash Media Player?
The Flash Media Player is a free media player from Adobe that can be used to play RadioSpirits.com's streaming audio programs as well as other types of audio and video files.

Note: You can download a free copy of the Flash Player here.


 

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